Terms of service

What these cover

These are the standing terms for work engaged with Client Factory. Anything agreed specifically in writing for your project takes precedence over what is here.

Prices and VAT

Every price published on this site excludes 15% VAT. Advertising budget is separate from management fees and is paid by you directly to Meta, TikTok or Google on your own payment method, in your own ad account. We never take custody of your ad budget.

Payment

Build work: 50% to start, 50% on going live. Monthly retainers are billed in advance. Retainers may be cancelled with notice before the next billing date, and there is no minimum term.

The delivery guarantee

Your site is live in 5 working days and your ads are running within 48 hours of launch — or the build is free. The five working days run from the point at which the brief and the assets we have asked for are in our hands, not from first contact. Delay caused by waiting on your feedback, your content or access to your domain pauses that clock — we will say so in writing at the time rather than after the fact.

What is not guaranteed

We do not guarantee a specific return on ad spend, a number of leads, a conversion rate or a search ranking. Anyone who does is guessing at your market's response. We guarantee the deliverable and we report the numbers honestly, including when they are bad.

Ownership

On final payment, you own the website, its content and its design outright. Your domain and your ad accounts are registered in your name from day one, not ours. If we stop working together, nothing is withheld and nothing needs to be bought back. We may show the work in our portfolio unless you ask us not to.

Your responsibilities

You confirm you have the right to use any content, images, trade marks or claims you supply. You are responsible for the accuracy of your own prices and product claims, and for holding whatever licences or registrations your trade requires.

Data protection

Where we process personal information on your behalf we do so as an operator under POPIA, on your instruction, under a signed operator agreement. You remain the responsible party for your customers' data.

Liability

Our liability for any claim is limited to the fees you paid us for the work concerned. We are not liable for indirect or consequential loss, or for decisions taken by advertising platforms — including account restrictions, ad rejections or algorithm changes — which are outside anyone's control.

Governing law

South African law. Jurisdiction: the courts of the Western Cape.